Cancellations and Refunds

At DNA On Demand, our refund policy is designed to provide clarity and fairness.

• Refunds are available if the DNA test has not been performed or if the DNA kits or supplies have not been shipped.

• Refund policy will follow as listed: Client will receive a refund of 100% if the appointment is cancelled at least 24 hours in advance.

• Appointments cancelled less than 24 hours in advance will be subject to a $50 administration service fee.

• If sample recollection is necessary and the participant is unable or unwilling to comply, no refund will be issued, though the test can be rescheduled.

• We advise that estimated test completion times are discussed at scheduling and confirmed during testing; while we strive to deliver results on time, occasional delays may occur.

Once testing has commenced, we regret to inform you that no refunds will be provided.

Thank you for your understanding.

If you have additional questions, please email info@dnaondemand.live